GANA

Privacy Policy

Last updated: 21 April 2026

GANA ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website and services. By creating an account or using our services, you consent to the practices described in this policy. This policy is issued in accordance with applicable data protection laws, including the Nigeria Data Protection Act, 2019.

1. Information We Collect

  • Account data: phone number, name/nickname, password (encrypted), date of birth, and identity verification documents (KYC).
  • Financial data: deposit and withdrawal transactions, payment account details, betting history, and wallet balances.
  • Technical data: IP address, device type, browser, operating system, and approximate location.
  • Usage data: pages visited, bets placed, games played, and interaction with our services.

2. How We Use Your Information

  • To create and manage your account and verify your identity and age.
  • To process deposits, withdrawals, bets, and payouts.
  • To comply with legal, regulatory, anti-money-laundering (AML), and licensing obligations.
  • To detect, prevent, and investigate fraud, abuse, and prohibited activity.
  • To improve our services, personalize content, and provide customer support.
  • To send service notifications and, where permitted, promotional messages (which you can opt out of).

3. Legal Basis for Processing

We process your personal data on the basis of: (a) performance of our contract with you; (b) compliance with legal and regulatory obligations; (c) our legitimate interests in operating a secure and fair platform; and (d) your consent, where required.

4. Sharing Your Information

We do not sell your personal data. We may share it with: payment providers (e.g., bank transfer and card processors) to process transactions; gaming and odds providers to deliver betting and gaming services; regulators and law-enforcement authorities where legally required; and service providers who help us operate the platform under strict confidentiality obligations.

5. Data Retention

We retain your personal data for as long as your account is active and for the period required by applicable law (including AML and gaming regulations, typically a minimum of 5โ€“7 years after account closure). After this period, data is securely deleted or anonymized.

6. Data Security

We implement technical and organizational measures to protect your data, including encryption of passwords and sensitive data, secure transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the right to access, correct, update, or delete your personal data; to object to or restrict certain processing; to withdraw consent; and to lodge a complaint with the relevant data protection authority. To exercise these rights, contact us at the details below. Note that some data must be retained to meet legal and regulatory obligations.

8. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences (such as display and data-saver settings), and analyze usage. You can manage cookies through your browser settings, though disabling them may affect functionality.

9. Age Restriction

Our services are strictly for persons aged 18 and over. We do not knowingly collect data from minors. If we discover that a minor has registered, we will close the account and delete the associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our website or by other means. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or your personal data, contact us at [email protected].

18+ only. Gambling can be addictive โ€” please play responsibly. GANA is committed to responsible gaming. If you or someone you know has a gambling problem, support is available.